Privacy Policy

For the purposes of this Privacy Policy, the controller of your personal data is:

If a formal company, sole proprietor name, or legal business entity is added later, this section should be updated to show the correct legal controller details.

We may collect the following categories of personal data:

2.1Information You Provide

• Account information: name, username, email address, password hash, profile details, and account preferences.
• Billing information: billing name, billing address, country, tax details, invoice details, payment status, and transaction references.
• Support information: support tickets, messages, emails, screenshots, error logs, and any other information you choose to send us.
• Product information: licence keys, domains, server/IP details, installation details, activation history, product version, and configuration data needed to deliver or protect the software.
• Marketing preferences: newsletter subscription status, email preferences, and unsubscribe history.

2.2Information Collected Automatically

• Technical data: IP address, browser type, device type, operating system, referrer URL, time zone, and approximate location based on IP.
• Usage data: pages visited, login timestamps, features used, session activity, product usage, errors, and performance data.
• Security data: failed login attempts, suspicious activity, licence validation logs, anti-piracy checks, fraud signals, and abuse-prevention records.
• Cookies: authentication cookies, session cookies, preference cookies, analytics cookies, and similar technologies.

2.3Information from Third Parties

• Payment providers: payment confirmation, payment method type, transaction ID, chargeback/dispute status, fraud review status, and invoice/payment metadata.
• Authentication providers: if you use third-party login, we may receive your email, name, avatar, or account identifier.
• Service providers: delivery, analytics, hosting, support, email, security, and anti-fraud providers may send us service-related data.

Where GDPR or similar laws apply, we process your personal data using the following legal bases:

• To create, secure, and manage your account.
• To process orders, payments, invoices, renewals, subscriptions, refunds, and disputes.
• To deliver software access, licence keys, downloads, updates, and product support.
• To verify licences, prevent leaked or cracked copies, detect misuse, and protect DezerX Spartan.
• To investigate fraud, abuse, chargebacks, payment reversals, and policy violations.
• To respond to support tickets, emails, bug reports, and customer requests.
• To improve the software, fix errors, monitor performance, and understand feature usage.
• To send transactional emails such as invoices, security alerts, licence notices, service updates, and renewal reminders.
• To send marketing emails if allowed by law or if you have agreed to receive them.
• To comply with legal, tax, accounting, and regulatory obligations.

DezerX Spartan may communicate with DezerX systems to verify licence status, validate domains, prevent abuse, deliver updates, and improve stability. This may include licence key, domain, IP address, product version, installation status, activation history, error logs, and usage signals.

We use this data to protect the software from piracy, ensure customers receive the correct access, investigate abuse, and improve DezerX Spartan. Where possible, we limit telemetry to what is reasonably needed for security, licensing, debugging, and product improvement.

We do not directly store full card numbers or sensitive payment credentials. Payments are handled by third-party payment processors such as Stripe, PayPal, or other gateways made available at checkout. These providers process payment data according to their own privacy policies and security rules.

We may store payment status, transaction IDs, invoice details, billing details, payment method type, dispute status, refund status, and related records needed for accounting, support, fraud prevention, and chargeback evidence.

We do not sell your personal data. We may share data with trusted providers when needed to operate DezerX, including:

• Payment processors: to process payments, refunds, disputes, chargebacks, and fraud checks.
• Hosting and infrastructure providers: to host our website, database, licensing systems, downloads, and support tools.
• Email providers: to send transactional emails, security notices, invoices, and newsletters.
• Analytics and monitoring providers: to detect errors, monitor performance, and improve the Service.
• Support tools: to manage tickets, customer messages, and troubleshooting.
• Legal, tax, and accounting providers: where needed for compliance, disputes, accounting, or legal claims.
• Authorities: where required by law or necessary to investigate fraud, piracy, abuse, or security incidents.

Your data may be processed in countries outside your own country, including countries outside the EEA or UK. Where required by law, we use appropriate safeguards such as Standard Contractual Clauses, adequacy decisions, contractual protections, or equivalent measures.

We keep personal data only for as long as needed for the purposes described in this Privacy Policy, unless a longer period is required for legal, tax, accounting, dispute, fraud-prevention, or security reasons.

We use cookies and similar technologies to keep you logged in, secure your account, remember preferences, analyse traffic, and improve the Service.

• Essential cookies: required for login, security, checkout, and core functionality.
• Preference cookies: remember settings such as theme, language, or interface choices.
• Analytics cookies: help us understand usage and improve performance.
• Marketing cookies: used only where permitted by law or with your consent.

You can control cookies through your browser settings. Disabling essential cookies may prevent parts of the Service from working properly.

We may send marketing emails about DezerX products, updates, offers, and related services if you have subscribed, consented, or where we are allowed to contact existing customers about similar products.

You can unsubscribe at any time by using the unsubscribe link in an email, changing your account preferences, or contacting support@dezerx.com. You may still receive transactional emails such as invoices, licence notices, security alerts, support replies, and service-related updates.

Depending on your location, you may have rights over your personal data, including the right to:

• request access to the personal data we hold about you;
• request correction of inaccurate or incomplete data;
• request deletion of your personal data;
• request restriction of processing;
• object to processing based on legitimate interests;
• request data portability;
• withdraw consent where processing is based on consent;
• object to direct marketing;
• lodge a complaint with a relevant data protection authority.

To exercise your rights, contact support@dezerx.com. We may need to verify your identity before processing your request. Some rights may be limited where we must keep data for legal, security, tax, accounting, fraud-prevention, chargeback, or dispute reasons.

We use reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, and disclosure. These measures may include encryption, access controls, secure authentication, logging, backups, monitoring, and security reviews.

No online service can be guaranteed to be fully secure. You are responsible for keeping your account credentials safe and notifying us immediately if you believe your account or licence has been compromised.

The Service is not intended for children under 16. We do not knowingly collect personal data from children under 16. If you believe a child has provided personal data to us, contact us and we will take appropriate action.

The Service may contain links to third-party websites, integrations, payment gateways, hosting platforms, or external tools. We are not responsible for the privacy practices of those third parties. You should review their privacy policies before using them.

We may update this Privacy Policy from time to time to reflect changes in our software, services, providers, legal requirements, or business operations. When we make material changes, we may notify you by posting the updated policy on our website, showing a notice inside the Service, or sending an email to your registered email address.

The "Last Updated" date above shows when this Privacy Policy was last changed. Continued use of the Service after changes become effective means you accept the updated policy.

If you have questions, concerns, or privacy requests, contact us: